Indiquez-nous le code erreur ou le problème rencontré
pour obtenir un diagnostic ou un devis de réparation.
Codes erreur les plus fréquents
Imprimante HP Color LaserJet Enterprise CM4540, CM4540F, CM4540FSKM
Code Erreur 10 ou Erreur mémoire consommable 
Code Erreur 13.xx ou Bourrage papier
Code Erreur 49
Code Erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance
Code Erreur 59.F0
Message Bac récup toner plein
Problèmes les plus fréquemment rencontrés
Imprimante HP Color LaserJet Enterprise CM4540, CM4540F, CM4540FSKM
Tableau de tous les codes erreurs
Imprimante HP Color LaserJet Enterprise CM4540, CM4540F, CM4540FSKM
- code :
10.0X.90
- affichage :
10.0X.90 Replace <Supply>
- description :
The product displays this error when there is a toner replenishment malfunction for a specific print cartridge.
- remede :
1. Open the front door. 2. Remove the old print cartridge. 3. Remove the orange cover and install the new cartridge. CAUTION: Do not touch the shiny green drum. 4. Close the front door.
- code :
10.0X.Y0
- affichage :
10.0X.Y0 Supply memory error.
- description :
The product is unable to read the print cartridge data. The print cartridge is present but defective. When this error occurs, a question mark appears on the gas gauge of the supply or supplies with the error. If multiple supplies have this error, a 10.0X.Y0 error for the first supply detected with the error will be shown. After the user resolves the error that corresponds to the first supply, another 10.0X.Y0 error displays for the next supply. This continues for all supplies memory errors.
- remede :
1. Open the front door and remove the print cartridge, and then reinsert it. 2. Close the front door. If the message reappears, turn the product off and then on. 3. If the error persists, replace the print cartridge.
- code :
10.XX.69
- affichage :
10.XX.69 <Supply> very low
- description :
The product indicates when a supply level is very low. Actual print cartridge life might vary. Consider having a replacement print cartridge available to install when print quality is no longer acceptable. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. • 10.00.69 (event code): Black print cartridge very low • 10.01.69 (event code): Cyan print cartridge very low • 10.02.69 (event code): Magenta print cartridge ve
- remede :
If print quality is no longer acceptable, replace the print cartridge.
- code :
10.YY.60
- affichage :
10.YY.60 <color> cartridge low
- description :
The product indicates when a supply level is low• Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. • 10.00.60 (event code): Black print cartridge • 10.01.60 (event code): Cyan print cartridge • 10.02.60 (event code): Magenta print cartridge • 10.03.60 (event code): Yellow print cartridge
- remede :
If print quality is no longer acceptable, replace the print cartridge. Consider purchasing a replacement cartridge so it is available when the installed cartridge has reached the end of its estimated life.
- code :
11.00.YY
- affichage :
11.00.YY Internal clock error
- description :
The product real-time clock has experienced an error. • XX = 01: Clock battery failed • XX = 02: Real-time clock failed
- remede :
Whenever the product is turned off and then turned on again, set the time and date at the control panel. See the user guide for more information.
- code :
13.WX.EE
- affichage :
13.WX.EE Door open jam
- description :
This error occurs when a door is opened during printing. • 13.AA.EE: Lower right door • 13.BA.EE: Right door • 13.EA.EE: Scanner cover NOTE: This jam can occur if the scanner cover is not securely latched. The sensor is located on the front of the IPTU, and the flag is located on the bottom of the scanner. • 13.8A.EE: Stapler/stacker • 13.FF.EE: Multiple doors?
- remede :
Clear the jam and firmly close the door when finished.
- code :
13.WX.FF
- affichage :
13.WX.FF Jam
- description :
This error indicated paper in the path at power on or after a door is closed. • 13.A3.FF: Tray 3 feed sensor • 13.A4.FF: Tray 4 feed sensor • 13.A5.FF: Tray 5 feed sensor • 13.B2.FF: Registration sensor • 13.B9.FF: Fuser output sensor • 13.D3.FF: Duplex re-feed sensor • 13.E2.FF: IPTU feed sensor • 13.E5.FF: IPTU bin full sensor • 13.AF.FF: Multiple feed sensors • 13.BF.FF: Registration and fuser output sensor • 13.EF.FF: IPTU feed an
- remede :
Clear the jam. For instructions on clearing the jam
- code :
13.WX.YZ
- affichage :
13.WX.YZ Staple jam inside left cover
- description :
A jam has occurred in the staple cartridge.
- remede :
1. Open the left cover. 2. Replace the staple cartridge. 3. Close left cover.
- code :
20.00.00
- affichage :
20.00.00 Insufficient memory: <Device> To continue, touch “OK”
- description :
The product does not have enough memory to print the page. The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
- remede :
Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity or add product memory.
- code :
21.00.00
- affichage :
21.00.00 Page Too Complex
- description :
The product displays this message to indicate that the page decompression process was too slow for the product.
- remede :
Touch the OK button to continue. There may be some data loss on the page that was being formatted when the error occurred.
- code :
30.01.06
- affichage :
30.01.YY Scanner Failure
- description :
The product experienced a scanner fan error.
- remede :
Turn the product off, then on again. If the message remains, turn the product off, check the fan, and reconnect any loose cables. If the error persists, replace the fan or the scanner control board.
- code :
30.01.08
- affichage :
30.01.YY Scanner Failure
- description :
The scanner failed to return to home position.
- remede :
Turn the product off, then on again. Observe the movement of the optics assembly. If the error persists, replace the optics assembly, scanner motor, or entire scanner.
- code :
30.01.10
- affichage :
30.01.YY Scanner Failure
- description :
The product experienced a document feeder fan error.
- remede :
Turn the product off, then on again. If the message remains, turn the product off, check the fan and cables, and then turn the product on again. If the error persists, replace the document feeder fan or document feeder.
- code :
30.01.14
- affichage :
30.01.YY Scanner Failure
- description :
The scanner experienced a scanner control board EEPROM error.
- remede :
Turn the product off, then on again. If the error persists, replace the scanner control board.
- code :
30.01.15
- affichage :
30.01.YY Scanner Failure
- description :
The scanner failed to be initialized due to an internal error.
- remede :
Turn the product off, then on again. If the error persists, replace the scanner.
- code :
30.01.18
- affichage :
30.01.YY Scanner Failure
- description :
The scanner experienced an error with the internal optical sensor.
- remede :
Turn the product off, then on again. If the error persists, replace the optics or entire scanner unit.
- code :
30.01.19
- affichage :
30.01.YY Scanner Failure
- description :
The scanner experienced an error with the internal lamp sensor.
- remede :
Turn the product off, then on again. If the error persists, replace the optics or entire scanner unit.
- code :
30.01.23
- affichage :
30.01.YY Scanner Failure
- description :
The scanner experienced an error during the scanner calibration process.
- remede :
Turn the product off, then on again. After the product warms up, repeat the calibration process.
- code :
30.01.36
- affichage :
30.01.YY Scanner Failure
- description :
The product experienced an error during the scanner firmware upgrade.
- remede :
Resend the scanner firmware upgrade. If the error persists, replace the scanner control board.
- code :
30.01.41
- affichage :
30.01.YY Scanner Failure
- description :
The product experienced an internal communication error involving the copy processor board (CPB). The CPB is part of the formatter
- remede :
Turn the product off, then on again. If the error persists, turn the product off, remove the formatter, and then reinstall the formatter. If the error persists, replace the formatter.
- code :
30.01.42
- affichage :
30.01.YY Scanner Failure
- description :
The product experienced an internal communication error.
- remede :
Turn the product off, then on again. If the message remains, turn the product off, and then check the cables connecting the scanner control board. If this error occurs after a formatter, fax card or hard disk has been replaced, check that the formatter is fully seated and the "smiley face" is illuminated. Check the fax card for proper seating on the formatter. If it is not properly seated, it can prevent the formatter from seating properly. If the error persists, replace the scanner
- code :
30.01.43
- affichage :
30.01.YY Scanner Failure
- description :
There was a scan memory error.
- remede :
Turn the product off, then on again. If the message remains, turn the product off, remove the formatter, and then reinstall the formatter. If the error persists, replace the formatter.
- code :
30.01.44
- affichage :
30.01.YY Scanner Failure
- description :
The product experienced an internal communication error.
- remede :
Turn the product off, then on again. If the message remains, turn the product off, check the scanner cable, remove the formatter, and then reinstall the formatter. If the error persists, replace the scanner control board or formatter.
- code :
30.01.45
- affichage :
30.01.YY Scanner Failure
- description :
The product experienced an internal communication error involving the CPB.
- remede :
Turn the product off, then on again. If the message remains, turn the product off, remove the formatter, and then reinstall the formatter. If the error persists, replace the formatter.
- code :
30.01.46
- affichage :
30.01.YY Scanner Failure
- description :
The product experienced an internal communication error involving the CPB.
- remede :
Turn the product off, then on again. If the message remains, turn the product off, remove the formatter, and then reinstall the formatter. If the error persists, replace the formatter.
- code :
30.01.47
- affichage :
30.01.YY Scanner Failure
- description :
The product experienced a document feeder error.
- remede :
Turn the product off, then on again. If the message remains, turn the product off, check the document feeder cables, and then turn the product on again. If the error persists, replace the document feeder.
- code :
30.01.48
- affichage :
30.01.YY Scanner Failure
- description :
The scanner control board (SCB) has lost 24v power.
- remede :
Turn the product off, then on again. If the message remains, check the 24v cable connections at the SCB and the scanner power supply. This error also can occur if the scanner power supply fan fails. If the error persists, replace the scanner power supply or the scanner power supply fan.
- code :
30.01.49
- affichage :
30.01.YY Scanner Failure
- description :
The product experienced a scanner inverter fan error. NOTE: The scanner inverter power supply is located inside the scanner.
- remede :
Turn the product off, then on again. If the error persists, replace the scanner or the scanner control board (SCB).
- code :
30.01.50
- affichage :
30.01.YY Scanner Failure
- description :
The product experienced a scanner control board error.
- remede :
Turn the product off, then on again. If the error persists, replace the scanner control board.
- code :
31.01.02
- affichage :
31.01.02 Jam in document feeder
- description :
Originals are jammed inside the document feeder top cover.
- remede :
1. Open the document feeder top cover. 2. Remove all media found. 3. Remove the remaining pages from the document feeder input tray. 4. Close the document feeder top cover. 5. Place the jammed page on top of any remaining pages, and reinsert them into the document feeder. 6. Align the paper guides with both edges on the paper. 7. Press the Start button to continue. If the message remains, check the read and exit sensors. If the error persists, replace the document feeder.
- code :
31.01.03
- affichage :
31.01.03 Document feeder pick error
- description :
This message displays when the document feeder cannot pick up media.
- remede :
1. Open the document feeder top cover. 2. Remove all media found. 3. Remove the remaining pages from the document feeder input tray. 4. Close the document feeder top cover. 5. Place the jammed page on top of any remaining pages, and reinsert them into the document feeder. 6. Align the paper guides with both edges on the paper. 7. Press the Start button to continue. If message remains, check the paper guides, check and clean the rollers and separation pad, and test the registration sensor. If
- code :
40.00.01
- affichage :
40.00.01 USB I/O buffer overflow
- description :
The USB buffer overflowed during a busy state.
- remede :
Touch the OK button to print the transferred data. Some data might be lost. Check the host configuration.
- code :
40.00.02
- affichage :
40.00.02 Embedded I/O buffer overflow
- description :
Too much data was sent to the embedded HP Jetdirect print server. An incorrect communications protocol might be in use.
- remede :
Press the OK button to print the transferred data. Some data might be lost. Check the host configuration.
- code :
40.00.03
- affichage :
40.00.03 EIO <X> buffer overflow
- description :
The product displays this message when the EIO card in the indicated slot has overflowed its I/O buffer during a busy state.
- remede :
Touch the OK button to continue.
- code :
40.00.04
- affichage :
40.00.04 EIO <X> bad transmission
- description :
The product displays this message when a connection with the card in the indicated slot has been abnormally broken.
- remede :
Touch the OK button to continue.
- code :
40.00.05
- affichage :
40.00.05 Embedded I/O bad transmission
- description :
The product experienced a temporary printing error. The connection between the product and the EIO card in the specified slot has been broken.
- remede :
Touch the OK button to clear the error message and continue printing.
- code :
41.02.00
- affichage :
41.02.00 Error
- description :
The product experienced an error in the laser/scanner assembly.
- remede :
Turn the product off and then on. If the error persists, replace the laser/scanner assembly.
- code :
41.03.YZ
- affichage :
41.03.YZ Unexpected size in tray <X>
- description :
The product detected a different paper size than expected. • Y = 0: Size mismatch. Detected media is longer or shorter than expected. • Y = A: Size mismatch. Detected media too long. • Y = B: Size mismatch. Detected media too short. • Z = 1: Source is Tray 1 • Z = 2: Source is Tray 2 • Z = 3: Source is Tray 3 • Z = 4: Source is Tray 4 • Z = 5: Source is Tray 5 • Z = 6: Source is Tray 6
- remede :
Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. Use the manual/tray bin sensor test to verify that the cassette media switch is correctly functioning. If the error persists, replace the lifter assembly.
- code :
41.05.YZ
- affichage :
41.05.YZ Unexpected type in tray <X>
- description :
The product detected a different paper type than expected. • Y = 0: (expected type) Unknown • Y = 1: (expected type) Normal media • Y = 3: (expected type) LBP OHT Y = 4 (expected type) Glossy media • Y = 5: (expected type) Gloss film • Y = 6: (expected type) Non-assured OHT • Y = 7: (expected type) Heavy media • Y = 8: (expected type) Light media • Y = 9: (expected type) Rough media • Y = A: (expected type) Extra heavy glossy media (glossy media 3)
- remede :
Load the tray with the size and type of paper indicated, or use another tray if available. If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure that they match the tray type settings. Clean the media sensor. If the error persists, replace the paper pickup assembly.
- code :
41.07.YZ
- affichage :
41.07.YZ Error
- description :
A media transportation error has occurred. • Y = 0: Photo media 1, Photo media 2, Photo media 3, Designated media 2, Designated media 3, or N/ A, typed or AutoSense • Y = 1: AutoSense (Normal): special case distinguished from typed Normal • Y = 2: Normal: typed (not AutoSense) • Y = 3: Light media 1, 2, or 3: typed or AutoSense • Y = 4: Heavy media 1: typed or AutoSense • Y = 5: Heavy media 2: typed or AutoSense • Y = 6: Heavy media 3: typed or AutoSense &bu
- remede :
Turn the product off and then on. If the error persists, replace the DC controller PCA.
- code :
42.XX.YY
- affichage :
42.XX.YY Error
- description :
An internal system failure error has occurred.
- remede :
Turn the product off, and then on and retry. If the error persists, clear the firmware image from the active partition using the Partial Clean item in the preboot menu.
- code :
44.01.XX
- affichage :
44.01.XX Error
- description :
A digital send error has occurred.
- remede :
Try to send the job again.
- code :
44.03.XX
- affichage :
44.03.XX Error
- description :
A digital send error has occurred.
- remede :
Try to send the job again.
- code :
44.10.XX
- affichage :
44.10.XX Error
- description :
A send to e-mail error has occurred.
- remede :
No action required.
- code :
44.34.XX
- affichage :
44.34.XX Error
- description :
A fax error has occurred.
- remede :
Try to send the job again. See the fax troubleshooting sections in the service manual.
- code :
44.92.XX
- affichage :
44.92.XX Error
- description :
A fax error has occurred.
- remede :
Try to send the job again. See the fax troubleshooting sections in the service manual.
- code :
47.00.XX
- affichage :
47.00.XX Error
- description :
A back channel internal error has occurred.
- remede :
Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu.
- code :
47.01.XX
- affichage :
47.01.XX Error
- description :
An image transformer internal error has occurred.
- remede :
Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu.
- code :
47.02.XX
- affichage :
47.02.XX Error
- description :
A job parser internal error has occurred.
- remede :
Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu.
- code :
47.03.XX
- affichage :
47.03.XX Error
- description :
A print job internal error has occurred.
- remede :
Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu.
- code :
47.04.XX
- affichage :
47.04.XX Error
- description :
A print spooler 9100 internal error has occurred.
- remede :
Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu.
- code :
47.06.XX
- affichage :
47.06.XX Error
- description :
A print app internal error has occurred.
- remede :
Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu.
- code :
47.WX.YZ
- affichage :
47.WX.YZ Printer Calibration Failed
- description :
The product is unable to access or implement one of the image pattern files. Y = calibration type, Z = event • 47.FC.00: Color plane registration (CPR) image not found at system initialization • 47.FC.01: CPR Store Image failure • 47.FC.02: CPR Image not found • 47.FC.03: CPR Print engine execution failure • 47.FC.10: Consecutive Dmax Dhalf Image not found at system initialization • 47.FC.11: Consecutive Dmax Dhalf Store image failure • 47.FC.12: Consecu
- remede :
Turn the product off and then on. If the error persists, reload the firmware.
- code :
48.01.XX
- affichage :
48.01.XX Error
- description :
A job framework internal error has occurred.
- remede :
No action necessary.
- code :
48.03.XX
- affichage :
48.03.XX Error
- description :
A job framework internal error has occurred.
- remede :
No action necessary.
- code :
48.05.XX
- affichage :
48.05.XX Error
- description :
A job framework internal error has occurred.
- remede :
No action necessary.
- code :
49.21.49
- affichage :
49.21.49 The device has a detection problem
- description :
This error occurs as the product comes out of sleep mode if the optional stapler/stacker is removed when the product is in sleep mode.
- remede :
Turn the product off, install the stapler/stacker, and then turn the product on.
- code :
49.XX.YY
- affichage :
49.XX.YY Error
- description :
A firmware error has occurred. This error can be caused by corrupted print jobs, software applications issues, non-product specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories.
- remede :
1. Turn the product off, then on. 2. If the error returns, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, such as an invalid printer driver, a problem with the software application, or a problem with the file you are printing. • Upgrading the product firmware might help resolve the error. See the product u
- code :
50.1X.YZ
- affichage :
50.1X.YZ Fuser Error
- description :
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state Low fuser temperature and fuser warm-up failure
- remede :
1. Remove the fuser, and then reinstall the fuser. Make sure that there is no residual paper in the fuser. Make sure that the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure that the power source meets product requirements. Make sure that this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J50) between the fuser and the printer. If it is
- code :
50.2X.YZ
- affichage :
50.2X.YZ Fuser Error
- description :
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state Low fuser temperature and fuser warm-up failure
- remede :
1. Remove the fuser, and then reinstall the fuser. Make sure that there is no residual paper in the fuser. Make sure that the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure that the power source meets product requirements. Make sure that this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J50) between the fuser and the printer. If it is
- code :
50.3X.YZ
- affichage :
50.3X.YZ Fuser Error
- description :
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state High fuser temperature
- remede :
1. Remove the fuser, and then reinstall the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Make sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. If the error persists, replace the low-voltage power supply. 5. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA.
- code :
50.4X.YZ
- affichage :
50.4X.YZ Fuser Error
- description :
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state
- remede :
1. Check the power source. Make sure that the power source meets product requirements. 2. Reconnect the connector (J150) on the DC controller PCA. 3. If the error persists, replace the low-voltage power supply.
- code :
50.7X.YZ
- affichage :
50.7X.YZ Fuser Error
- description :
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state Fuser pressure-release mechanism failure
- remede :
1. Remove the fuser, and then reinstall the fuser. Make sure that there is no residual paper in the fuser. 2. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. 3. Use the sensor test in the manual sensor test to verify that the fuser pressure-release sensor (SR7) is properly functioning. If it is not, replace the sensor. 4. Use the fuser pressure-release drive test in the component test to verify that the fuser motor (M2) is properly functioning. If it is not,
- code :
50.8X.YZ
- affichage :
50.8X.YZ Fuser Error
- description :
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state Low fuser temperature 2
- remede :
1. Remove the fuser, and then reinstall the fuser. Make sure that there is no residual paper in the fuser. Make sure that the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure that the power source meets product requirements. Make sure that this is the only device using the circuit. 3. Replace the fuser. 4. If the error persists, replace the low-voltage power supply. 5. Check
- code :
50.9X.YZ
- affichage :
50.9X.YZ Fuser Error
- description :
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state High fuser temperature 2
- remede :
1. Remove the fuser, and then reinstall the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Make sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA
- code :
50.AX.YZ
- affichage :
50.AX.YZ Fuser Error
- description :
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state Low fuser temperature 3
- remede :
1. Remove the fuser, and then reinstall the fuser. Make sure that there is no residual paper in the fuser. Make sure that the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure that the power source meets product requirements. Make sure that this is the only device using the circuit. 3. Replace the fuser 4. Check the connector (J50) between the fuser and the product. If it is d
- code :
50.BX.YZ
- affichage :
50.BX.YZ Fuser Error
- description :
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state High fuser temperature 3
- remede :
1. Remove the fuser, and then reinstall the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Make sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. Check the connector (J50) between the fuser and the product. If it is damaged, replace the fuser drive assembly or fuser. 5. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA.
- code :
51.00.YY
- affichage :
51.00.YY Error
- description :
An error with the laser/scanner assembly has occurred in the product. • YY = 00: Laser malfunction • YY = 19: Laser malfunction • YY = 20: Black laser/scanner error • YY = 21: Cyan laser/scanner error • YY = 22: Magenta laser/scanner error • YY = 23: Yellow laser/scanner errorp state
- remede :
Turn the product off, then on. If the error persists, check the flat flexible cable connection at the laser scanner and DC controller. If the error persists, check the motor connection at the laser scanner assembly. If the error persists, replace the laser/scanner assembly.
- code :
52.00.00
- affichage :
52.00.00 Error
- description :
The laser/scanner experienced a startup error.
- remede :
1. Perform the laser/scanner component tests in the Troubleshooting menu. 2. Depending on the test results, perform one of the following steps: • If the cyan or black component tests showed a startup failure, reconnect the connectors of the cyan/black scanner motor (J41 and J72) and the DC controller PCA (J111). • If the yellow or magenta component tests showed a startup failure, reconnect the connectors of the yellow/magenta scanner motor (J40 and J71) and the DC controller PCA (J1
- code :
52.20.00
- affichage :
52.20.00 Error
- description :
The laser/scanner experienced a rotational error.
- remede :
1. Perform the laser/scanner component tests in the Troubleshooting menu. 2. Depending on the test results, perform one of the following steps: • If the cyan or black component tests showed a rotational failure, reconnect the connectors of the cyan/black scanner motor (J41 and J72) and the DC controller PCA (J111). • If the yellow or magenta component tests showed a rotational failure, reconnect the connectors of the yellow/magenta scanner motor (J40 and J71) and the DC controller P
- code :
53.10.0X
- affichage :
53.10.0X Unsupported DIMM
- description :
An unsupported DIMM is installed.
- remede :
Turn the product off, and then replace the DIMM that caused the error.
- code :
54.00.03
- affichage :
54.XX.YY Error
- description :
The product experienced a sensor error. Environmental sensor failure
- remede :
1. Turn the product off and then on. 2. If the error persists, replace the environment sensor assembly. 3. If the environment sensor or cartridge fan assembly has been removed or replaced, check the sensor connector (J36), the inline connector (J67), and the connector (J108) on the DC controller PCA.
- code :
54.00.06
- affichage :
54.XX.YY Error
- description :
The product experienced a sensor error. Registration density sensor failure
- remede :
1. Open and close the front door to clean the RD sensor assembly. 2. Open the right door and check the RD sensors for toner or paper dust. 3. If the error persists, replace the registration density sensor assembly.
- code :
54.00.35
- affichage :
54.XX.YY Error
- description :
The product experienced a sensor error. Drum speed adjustment abnormal warning
- remede :
1. Turn the product off and then on.
- code :
54.01.05
- affichage :
54.XX.YY Error
- description :
The product experienced a sensor error. Media sensor is out of calibration range
- remede :
1. Turn the product off and then on. 2. If the error persists, replace the registration assembly.
- code :
54.0X.07
- affichage :
54.XX.YY Error
- description :
The product experienced a sensor error. • X = 5: Black • X = 6: Cyan • X = 7: Magenta • X = 8: Yellow Drum home position sensor failure
- remede :
1. Turn the product off and then on. 2. If the error persists, replace the main drive assembly. 3. If the product has had parts removed or replaced, check all the connectors on the main drive assembly, and check the connector (J140) on the DC controller PCA.
- code :
54.0X.0B
- affichage :
54.XX.YY Error
- description :
The product experienced a sensor error. • X = 0: Black • X = 1: Cyan • X = 2: Magenta • X = 3: Yellow Density sensor out of range error or Dhalf calibration failure
- remede :
1. Check the supplies status page to make sure that the print cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure that the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and a soft brush. 4. If the error persists, replace the density detect assembly.
- code :
54.0X.0C
- affichage :
54.XX.YY Error
- description :
The product experienced a sensor error. • X = 0: Black • X = 1: Cyan • X = 2: Magenta • X = 3: Yellow Density sensor out of range error or Dhalf calibration failure
- remede :
1. Check the supplies status page to make sure that the print cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure that the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and a soft brush. 4. If the error persists, replace the density detect assembly.
- code :
54.0X.0D
- affichage :
54.XX.YY Error
- description :
The product experienced a sensor error. • X = 0: Black • X = 1: Cyan • X = 2: Magenta • X = 3: Yellow Optical memory element abnormal or CPR sensor out of range
- remede :
1. Check the supplies status page to make sure that the print cartridges are not past their estimated useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and a soft brush. 4. If the error persists, replace the density detect sensor assembly.
- code :
54.0X.0E
- affichage :
54.XX.YY Error
- description :
The product experienced a sensor error. • X = 0: Black • X = 1: Cyan • X = 2: Magenta • X = 3: Yellow Optical memory element abnormal or CPR sensor out of range
- remede :
1. Check the supplies status page to make sure that the print cartridges are not past their estimated useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and a soft brush. 4. If the error persists, replace the density detect sensor assembly.
- code :
54.0X.1E
- affichage :
54.XX.YY Error
- description :
The product experienced a sensor error. • X = 0: Black • X = 1: Cyan • X = 2: Magenta • X = 3: Yellow Halftone calibration error
- remede :
1. Check the supplies status page to make sure that the print cartridges are not past their estimated useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and a soft brush. 4. If the error persists, replace the density detect sensor assembly.
- code :
54.1X.1E
- affichage :
54.XX.YY Error
- description :
The product experienced a sensor error. • X = 0: Black • X = 1: Cyan • X = 2: Magenta • X = 3: Yellow Halftone calibration error
- remede :
1. Check the supplies status page to make sure that the print cartridges are not past their estimated useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and a soft brush. 4. If the error persists, replace the density detect sensor assembly.
- code :
54.2X.1E
- affichage :
54.XX.YY Error
- description :
The product experienced a sensor error. • X = 0: Black • X = 1: Cyan • X = 2: Magenta • X = 3: Yellow Halftone calibration error
- remede :
1. Check the supplies status page to make sure that the print cartridges are not past their estimated useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and a soft brush. 4. If the error persists, replace the density detect sensor assembly.
- code :
55.00.05
- affichage :
55.00.05 Engine Firmware RFU Error
- description :
The firmware upgrade failed.
- remede :
Turn the product off and then on.
- code :
55.00.YY
- affichage :
55.00.YY DC Controller Error
- description :
The DC controller experienced a communication error.
- remede :
1. Turn the product off and then on. 2. Perform an engine test. 3. Verify that the connectors on the DC controller are seated correctly. 4. Replace the DC controller
- code :
56.00.01
- affichage :
56.00.01 Illegal Input Printer Error
- description :
The product experienced an illegal input.
- remede :
1. Turn the product off and then on. 2. Remove any third-party hardware.
- code :
56.00.YY
- affichage :
56.00.YY Error
- description :
The product experienced a communication error with the optional paper trays.
- remede :
Turn the product off, then on. If the error persists, remove the optional paper trays and check the connector on the bottom of the engine and the connector on top of the input tray for damage. If a connector is damaged, replace the connector.
- code :
58.00.04
- affichage :
58.00.04 Error
- description :
The product experienced a low voltage power supply unit malfunction.
- remede :
Turn the product off, then on. If the error persists, replace the low voltage power supply.
- code :
59.00.00
- affichage :
59.00.00
- description :
The product experienced a printing error. Paper path malfunction
- remede :
Turn the product off and then on.
- code :
59.00.30
- affichage :
59.00.30
- description :
The product experienced a printing error. Fuser motor (M2) start up error or fuser motor (M2) rotational error
- remede :
• Use the fuser motor (M2) drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor assembly. • If the product has been serviced, check the connectors at the fuser motor assembly and the DC controller. See the circuit diagram for details. If the error occurred the first time the product was turned on, or after a fuser replacement, check the fuser bearings for damage.
- code :
59.00.40
- affichage :
59.00.40
- description :
The product experienced a printing error. Fuser motor (M2) start up error or fuser motor (M2) rotational error
- remede :
• Use the fuser motor (M2) drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor assembly. • If the product has been serviced, check the connectors at the fuser motor assembly and the DC controller. See the circuit diagram for details. If the error occurred the first time the product was turned on, or after a fuser replacement, check the fuser bearings for damage.
- code :
59.00.90
- affichage :
59.00.90
- description :
ITB motor (M1) start up error or ITB motor (M1) abnormal rotational error
- remede :
• Remove the ITB and check for damage. • Use the ITB motor (M1) drive test in the component test to verify that the ITB motor is properly functioning. If it is not, replace the ITB motor assembly. • If the product has been serviced, check the connectors at the ITB motor assembly and the DC controller. See the circuit diagram for details.
- code :
59.00.A0
- affichage :
59.00.A0
- description :
ITB motor (M1) start up error or ITB motor (M1) abnormal rotational error
- remede :
• Remove the ITB and check for damage. • Use the ITB motor (M1) drive test in the component test to verify that the ITB motor is properly functioning. If it is not, replace the ITB motor assembly. • If the product has been serviced, check the connectors at the ITB motor assembly and the DC controller. See the circuit diagram for details.
- code :
59.00.B0
- affichage :
59.00.B0 Cleaning motor error Replace Toner Collection Unit
- description :
The cleaning motor is stuck, the waste toner chute is clogged, or the TCU is full.
- remede :
If the TCU is full, replace the TCU. If the TCU is not full, remove the TCU motor and check the rotation of the waste toner auger. Replace the TCU motor or the auger.
- code :
59.00.C0
- affichage :
59.00.C0
- description :
Developer alienation motor (M10) error
- remede :
• Use the developer engagement and disengagement drive test in the component test to verify that the disengagement mechanisms are properly functioning. If they are not, replace the developer alienation motor. • Use the manual sensor test to verify that the developer disengagement sensor (SR11) is properly functioning. The sensor is located inside the main drive assembly and cannot be reached for testing. Disconnect the connector (J112) at the DC controller while in manual sensor tes
- code :
59.00.F0
- affichage :
59.00.F0
- description :
T1 alienation mechanism failure
- remede :
• Make sure that the ITB is correctly installed. • Use the T1 roller alienation sensor (SR9) test in the manual sensor test to verify that the sensor is properly functionin. If it is not, replace the sensor assembly. • Use the T1 roller engagement and disengagement drive test in the component test to verify that the T1 roller disengagement mechanism is properly functioning• If it is not, remove the ITB and manually actuate the alienation mechanism. If it fails, replace the
- code :
59.0X.50
- affichage :
59.0X.50 Error
- description :
The product experienced a drum motor startup error. • X= 5: Black • X = 6: Cyan • X = 7: Magenta • X = 8: Yellow
- remede :
Each cartridge slot has a drum motor. Use the disable cartridge check and run the drum motor component test with the print cartridge removed. If the test passes, replace the print cartridge. If the test fails, replace the drum motor. If the product has been serviced, check the connector at the drum motor assembly and the DC controller. See the circuit diagram for details.
- code :
59.0X.60
- affichage :
59.0X.60 Error
- description :
The product experienced a drum motor rotation error. • X= 5: Black • X = 6: Cyan • X = 7: Magenta • X = 8: Yellow
- remede :
Each cartridge slot has a drum motor. Use the disable cartridge check and run the drum motor component test with the print cartridge removed. If the test passes, replace the print cartridge. If the test fails, replace the drum motor. If the product has been serviced, check the connector at the drum motor assembly and the DC controller. See the circuit diagram for details.
- code :
60.00.0Y
- affichage :
60.00.0Y Tray <Y> lifting error
- description :
The indicated tray has not lifted into the paper feed position.
- remede :
• Remove the tray and manually rotate the gear on the rear of the tray to make sure that the lift mechanism is working. • With the tray removed, pressing any of the paper size switches will cause the tray lift motor to run. If the motor does not work, replace the lifter assembly. • Use the manual sensor test to make sure that the paper surface sensor for the tray is working• If not, replace the paper pickup assembly. • If the product has been serviced, check the conne
- code :
62.00.00
- affichage :
62.00.00 No system
- description :
The product experienced an internal system failure.
- remede :
Turn the product off, then on. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade. If the firmware upgrade does not resolve the problem, replace the hard disk.
- code :
65.80.A1
- affichage :
65.80.A1 Output accessory disconnected
- description :
The product displays this message when the stapler/stacker connection has been interrupted with no media in the accessory.
- remede :
1. Turn the product off. 2. Make sure that the stapler/stacker is clear of all packing material and other obstructions. 3. Check the stapler/stacker connection and make sure that it is properly connected. 4. Turn the product on.
- code :
66.80.YY
- affichage :
66.80.YY <Output device> failure
- description :
The stapler/stacker controller on the product has detected a failure. • YY = 01: Y-align failure • YY = 02: Jogger failure • YY = 03: Stapler failure • YY = 21: Lift up failure • YY = 22: Lift down failure • YY = 23: Left sensor failure • YY = 33: Output roller failure
- remede :
1. Turn the product off. 2. Disconnect and then reconnect the stapler/stacker. 3. Turn the product on. 4. If the error persists, replace the stapler/stacker.
- code :
69.11.YY
- affichage :
69.11.YY Error
- description :
This message displays to indicate an error during a duplex (2-sided printing) operation.
- remede :
Turn the product off and then on.
- code :
70.00.00
- affichage :
70.00.00 Error
- description :
The product experienced a DC controller failure.
- remede :
Turn the product off, then on. If the error persists, replace the DC controller.
- code :
79.XX.YY
- affichage :
79.XX.YY Error
- description :
This error can be caused by corrupted print jobs, software application issues, non-product-specific printer drivers, poor-quality USB or network cables, bad network connections, incorrect configurations, invalid firmware operations, or unsupported accessories.
- remede :
1. Turn the product off, then on 2. If the error persists, check the following items: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, such as an invalid printer driver, a problem with the software application, or a problem with the file that you are printing. • A firmware upgrade might help resolve the error.
- code :
80.0X.YY
- affichage :
80.0X.YY Embedded JetDirect Error
- description :
The product experienced an embedded HP JetDirect print server critical error.
- remede :
Turn the product off, then on. If the error persists, replace the formatter.
- code :
80.YYYY
- affichage :
80.YYYY EIO Error
- description :
An external I/O card has failed on the product.
- remede :
Turn the product off and then on. If the error persists, replace the EIO card.
- code :
98.00.0X
- affichage :
98.00.0X Corrupt data in X volume
- description :
The product has experienced a data corruption in the volume indicated by the error message. • 98.00.01 Corrupt data in firmware volume • 98.00.02 Corrupt data in solutions volume • 98.00.03 Corrupt data in configuration volume • 98.00.04 Corrupt data in job data volume.
- remede :
98.00.01 or 98.00.02 or 98.00.03 • Turn the product off and then on. • Use the Clean Disk item in the preboot menu. • Reload the firmwaret data 98.00.04 • Turn the product off and then on. • Rerun the file erase function.
- code :
99.00.01
- affichage :
99.00.01 Upgrade not performed file is corrupt
- description :
A remote firmware upgrade (RFU) failed. The product experienced an error in the firmware image (bad image).
- remede :
Download the RFU file and attempt the upgrade again.
- code :
99.00.02
- affichage :
99.00.02 Upgrade not performed timeout during receive
- description :
A remote firmware upgrade (RFU) failed. The product experienced an I/O timeout when reading the file header number and size.
- remede :
The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the upgrade again, or perform the upgrade by using the walk-up USB port on the product control panel.
- code :
99.00.03
- affichage :
99.00.03 Upgrade not performed error writing to disk
- description :
A remote firmware upgrade (RFU) failed. The product encountered a disk error. May indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk.
- remede :
Download the RFU file, and then attempt the upgrade again. If the error persists, perform the Clean Disk process. You will then need to upload the firmware file from the preboot menu. If the error persists, replace the hard disk.
- code :
99.00.04
- affichage :
99.00.04 Upgrade not performed timeout during receive
- description :
A remote firmware upgrade (RFU) failed. The product experienced an I/O timeout when reading the rest of the header.
- remede :
The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the upgrade again, or perform the upgrade by using the walk-up USB port on the product control panel.
- code :
99.00.05
- affichage :
99.00.05 Upgrade not performed timeout during receive
- description :
A remote firmware upgrade (RFU) failed. The product experienced an I/O timeout when reading image data.
- remede :
The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the upgrade again, or perform the upgrade by using the walk-up USB port on the product control panel.
- code :
99.00.06
- affichage :
99.00.06 Upgrade not performed error reading upgrade
- description :
A remote firmware upgrade (RFU) failed. The product experienced an error when reading header number and size.
- remede :
Download the RFU file, and then attempt the upgrade again. If the error persists, replace the hard disk.
- code :
99.00.07
- affichage :
99.00.07 Upgrade not performed error reading upgrade
- description :
A remote firmware upgrade (RFU) failed. The product experienced an error when reading the rest of the header.
- remede :
Download the RFU file, and then attempt the upgrade again. If the error persists, replace the hard disk.
- code :
99.00.08
- affichage :
99.00.08 Upgrade not performed error reading upgrade
- description :
A remote firmware upgrade (RFU) failed. The product experienced an error when reading image data.
- remede :
Download the RFU file, and then attempt the upgrade again. If the error persists, replace the hard disk.
- code :
99.00.09
- affichage :
99.00.09 Upgrade canceled by user
- description :
A remote firmware upgrade (RFU) failed. The RFU process was canceled by the user.
- remede :
Attempt the upgrade again.
- code :
99.00.10
- affichage :
99.00.10 Upgrade canceled by user
- description :
A remote firmware upgrade (RFU) failed. The user canceled the job when the upgrade process was reading the header number and size.
- remede :
Attempt the upgrade again.
- code :
99.00.11
- affichage :
99.00.11 Upgrade canceled by user
- description :
A remote firmware upgrade (RFU) failed. The user canceled the job when the upgrade process was reading the rest of the header.
- remede :
Attempt the upgrade again.
- code :
99.00.12
- affichage :
99.00.12 Upgrade not performed the file is invalid
- description :
A remote firmware upgrade (RFU) failed. The header number is 1, but the header size does not match the version 1 size.
- remede :
Download the RFU file again. Make sure that you download the file for the correct product model. Attempt the upgrade again
- code :
99.00.13
- affichage :
99.00.13 Upgrade not performed the file is invalid
- description :
A remote firmware upgrade (RFU) failed. Header number is 2 but header size doesn’t match version 2 size.
- remede :
Download the RFU file again. Make sure that you download the file for the correct product model. Attempt the upgrade again.
- code :
99.00.14
- affichage :
99.00.14 Upgrade not performed the file is invalid
- description :
A remote firmware upgrade (RFU) failed. The file is invalid.
- remede :
Download the RFU file again. Make sure that you download the file for the correct product model. Attempt the upgrade again.
- code :
99.09.60
- affichage :
99.09.60 Unsupported disk
- description :
This message is a preboot menu error. The hard disk currently installed is not recognized or supported by the product.
- remede :
Install the correct hard disk for this product.
- code :
99.09.61
- affichage :
99.09.61 Unsupported disk
- description :
This message is a preboot menu error. The hard disk is installed in a product configured for an encrypted hard disk.
- remede :
Open the preboot menu, and then select the Lock Disk item to lock the disk.
- code :
99.09.62
- affichage :
99.09.62 Unknown disk
- description :
This message is a preboot menu error. The installed disk was previously locked in another product.
- remede :
Install a new disk or use the preboot menu to unlock this disk. If the disk is to be reused in a different product, execute the Clean Disk procedure from the preboot menu, and then reload the firmware and lock the disk.
- code :
99.09.63
- affichage :
99.09.63 Incorrect disk
- description :
A new or blank disk has been installed in a product which previously had an encrypted disk.
- remede :
Follow the procedure to load firmware on a new hard disk, and then lock it to this product.
- code :
99.09.64
- affichage :
99.09.64 Disk malfunction
- description :
The product experienced a fatal hard disk failure.
- remede :
Replace the hard disk drive.
- code :
99.09.65
- affichage :
99.09.65 Disk data error
- description :
The product experienced disk data corruption.
- remede :
Execute the Clean Disk procedure from the preboot menu, and then attempt the firmware upgrade again.
- code :
99.09.66
- affichage :
99.09.66 No disk installed
- description :
A disk drive is not installed in the product.
- remede :
Install a compatible hard disk drive.
- code :
99.09.67
- affichage :
99.09.67 Disk is not bootable please download firmware
- description :
The product has a non-secure disk (solid state disk) installed as the boot disk, and it has been replaced with a new service part. A new firmware image needs to be uploaded to the product.
- remede :
1. Press any key to continue to the main preboot menu. 2. Press the Help button to see the help text for the error. 3. Select the Administrator menu. NOTE: If there is a password assigned to the administrator, a prompt to enter the password displays. 4. Select the Download item. 5. The user can now upload a new firmware file to the product.
